Entra ID vs. ForgeRock
> Feature & Capability Comparison
| Capability | Microsoft Entra ID (Entra ID) | PwC Identity (ForgeRock) |
|---|---|---|
 | Provides improved performance assurances, such as a 99.99% SLA with a 99.999% demonstrated availability over the last several months. | Provides an SLA of 99.9%. |
 Authentication | Supports phishing-resistant authentication like WHfB, FIDO2, and passkeys, improving security and user experience by eliminating password reliance. Note: There is no decoupling of internal user authentication unless Modern Authentication is being implemented. | Not supported without multiple enabling technologies. |
 | Easy-to-use, simple to configure and quicker to deploy changes. | Highly customisable but complex to configure, leading to increased costs and time-to-market. |
 and Scalability | Flexible identity support enables comprehensive scalability across hybrid and cloud environments. | Scalable and supports hybrid and cloud-native architectures. |
 | Cost-effective – included as part of PwC's provision of M365 licenses. Consolidates tools, automates routine tasks and mitigates the risk of significant costs associated with non-compliance due to enforcement of security policies. | As an on-premises solution, ForgeRock incurs higher initial setup costs and requires regular maintenance and patching − resulting in higher operational costs. |
 Integration | Excellent integration – Unified identity management increases efficiency and simplifies scaling. Provides seamless integrations across Microsoft and third-party applications. | Limited integration – Enables SSO with a wide range of enterprise applications. |
 | Increased compliance with industry standards (e.g., GDPR, HIPAA, SOC2) by automating access reviews, enforcing security policies and providing detailed audit logs – ultimately reduce compliance burden and audit stress. | Ensures compliance with industry standards like GDPR and CCPA. Audit reporting and analytics capabilities are limited. |
 | A streamlined identity driven user experience (e.g., SSO, frictionless sign-ins, easy external collaboration, simplified admin tools and self-service functionality) − reduces operational workload and speeds up problem resolution. | Limited support for modern IAM capabilities, combined with complex and long delivery timelines, has often resulted in a less-than-optimal user experience, which is even more impactful in many of PwC's most complex use cases. |